Take Test: Activity 2.4 – Quiz: Module 2



Question 1


__________ are cognitive frameworks that represent organized knowledge about a given concept or stimulus that is developed through experience.



Question 2


In the Lawler and Porter model addressing the relationship between performance and satisfaction, the intervening variables linking performance with later satisfaction are ______________.



Question 3


The argument that satisfaction causes performance suggests that managers should help workers attain high performance, and as a consequence workers will be satisfied.

Answer[removed] True
[removed] False




Question 4


What is the law of effect, and how is it related to the four basic Organizational Behavior strategies of positive reinforcement, negative reinforcement, punishment, and extinction?



Question 5


Natural extrinsic rewards include all of the following EXCEPT:


[removed] compliments.
[removed] special jobs.
[removed] merit pay increases.
[removed] recognition.



Question 6


People may pay attention to the same information, organize it in the same way, and yet interpret in differently.

Answer[removed] True
[removed] False




Question 7


All of the following are recommendations by William Byham to build networks within the first 30 60 days of a new job EXCEPT


[removed] map your ideal network.
[removed] share information useful to others.
[removed] invest at least an hour a week to stay in touch with network members.
[removed] don t tell people you are new to the job.
[removed] take action to build the network.







Question 8

Explain the alternative views of the relationship between job satisfaction and performance, and discuss the managerial implications of each view





Question 9


__________ is the tendency to underestimate the influence of situational factors and to overestimate the influence of personal factors in evaluating someone else s behavior.



Question 10


The law of contingent reinforcement states that the reward must be given as soon as possible after the occurrence of the desirable behavior.

Answer[removed] True
[removed] False


Question 11


Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.

Answer[removed] True
[removed] False


Question 12


Briefly describe the common types of distortions that occur within the perceptual process.



Question 13


Lawler and Porter maintain that


[removed] perceived equity of rewards does not impact the performance/satisfaction relationship.
[removed] performance accomplishment lead to rewards that lead to satisfaction.
[removed] rewards do not have to be perceived as equitable to lead to satisfaction.
[removed] individuals who are unfairly rewarded will still be satisfied.
[removed] satisfaction causes performance.



Question 14


Attitudes are predispositions to respond in positive or negative ways to people or things in one s environment.

Answer[removed] True
[removed] False




Question 15


Job satisfaction alone is a consistent predictor of individual work performance.

Answer[removed] True
[removed] False




Question 16


__________ and __________ influence the choices a person makes regarding which cognitive dissonance reduction method to use.


[removed] the degree of a person s emotional adjustment ¼ the magnitude of the rewards involved.
[removed] the degree of a person s perceived control over the situation ¼ the magnitude of the rewards involved.
[removed] the degree of a person s perceived control over the situation ¼ the magnitude of the person s sociability.
[removed] the degree of a person s authoritarianism ¼ the magnitude of the person s self-esteem.
[removed] the magnitude of the person s agreeableness ¼ the magnitude of the person s self-efficacy.







Question 17


What is an attitude? Discuss the three basic components of an attitude.




Question 18


A(n) __________ is a predisposition to respond in a positive or negative way to someone or something in one s environment.



Question 19


The __________ states that behavior that results in a pleasant outcome is likely to be repeated while behavior that results in an unpleasant outcome is not likely to be repeated.


[removed] law of motivational content
[removed] law of effect
[removed] law of reaction
[removed] law of outcome management
[removed] law of motivational process




Question 20


An impressive job title is particularly important to someone who actively engages in __________ management.



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