Take Test: Activity 2.4 – Quiz: Module 2

 

 

Question 1

 

__________ are cognitive frameworks that represent organized knowledge about a given concept or stimulus that is developed through experience.

 

Q2

Question 2

 

In the Lawler and Porter model addressing the relationship between performance and satisfaction, the intervening variables linking performance with later satisfaction are ______________.

 

 

Question 3

 

The argument that satisfaction causes performance suggests that managers should help workers attain high performance, and as a consequence workers will be satisfied.

Answer[removed] True
[removed] False

 

 

 

Question 4

 

What is the law of effect, and how is it related to the four basic Organizational Behavior strategies of positive reinforcement, negative reinforcement, punishment, and extinction?

 

 

Question 5

 

Natural extrinsic rewards include all of the following EXCEPT:

Answer

[removed] compliments.
[removed] special jobs.
[removed] merit pay increases.
[removed] recognition.

 

 

Question 6

 

People may pay attention to the same information, organize it in the same way, and yet interpret in differently.

Answer[removed] True
[removed] False

 

 

 

Question 7

 

All of the following are recommendations by William Byham to build networks within the first 30 60 days of a new job EXCEPT

Answer

[removed] map your ideal network.
[removed] share information useful to others.
[removed] invest at least an hour a week to stay in touch with network members.
[removed] don t tell people you are new to the job.
[removed] take action to build the network.

 

 

 

 

 

 

Question 8

Explain the alternative views of the relationship between job satisfaction and performance, and discuss the managerial implications of each view

 

 

 

 

Question 9

 

__________ is the tendency to underestimate the influence of situational factors and to overestimate the influence of personal factors in evaluating someone else s behavior.

 

 

Question 10

 

The law of contingent reinforcement states that the reward must be given as soon as possible after the occurrence of the desirable behavior.

Answer[removed] True
[removed] False

 

Question 11

 

Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.

Answer[removed] True
[removed] False

 

Question 12

 

Briefly describe the common types of distortions that occur within the perceptual process.

 

 

Question 13

 

Lawler and Porter maintain that

Answer

[removed] perceived equity of rewards does not impact the performance/satisfaction relationship.
[removed] performance accomplishment lead to rewards that lead to satisfaction.
[removed] rewards do not have to be perceived as equitable to lead to satisfaction.
[removed] individuals who are unfairly rewarded will still be satisfied.
[removed] satisfaction causes performance.

 

 

Question 14

 

Attitudes are predispositions to respond in positive or negative ways to people or things in one s environment.

Answer[removed] True
[removed] False

 

 

 

Question 15

 

Job satisfaction alone is a consistent predictor of individual work performance.

Answer[removed] True
[removed] False

 

 

 

Question 16

 

__________ and __________ influence the choices a person makes regarding which cognitive dissonance reduction method to use.

Answer

[removed] the degree of a person s emotional adjustment ¼ the magnitude of the rewards involved.
[removed] the degree of a person s perceived control over the situation ¼ the magnitude of the rewards involved.
[removed] the degree of a person s perceived control over the situation ¼ the magnitude of the person s sociability.
[removed] the degree of a person s authoritarianism ¼ the magnitude of the person s self-esteem.
[removed] the magnitude of the person s agreeableness ¼ the magnitude of the person s self-efficacy.

 

 

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.

 

 

Question 17

 

What is an attitude? Discuss the three basic components of an attitude.

 

 

 

Question 18

 

A(n) __________ is a predisposition to respond in a positive or negative way to someone or something in one s environment.

 

 

Question 19

 

The __________ states that behavior that results in a pleasant outcome is likely to be repeated while behavior that results in an unpleasant outcome is not likely to be repeated.

Answer

[removed] law of motivational content
[removed] law of effect
[removed] law of reaction
[removed] law of outcome management
[removed] law of motivational process

 

 

 

Question 20

 

An impressive job title is particularly important to someone who actively engages in __________ management.

 

 

 
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